Tag: Business services
In line with its explosive growth, Verisure UK is to add an additional 120 employees to its 650-strong team by the end of the year, following the relocation of its Centre of Excellence within Quorum Business Park, North Tyneside. Following a £3.5 million investment, Verisure, Europe’s largest alarm provider, has moved from the Neon Building […]
Ocado Retail, the world’s largest online grocery retailer, is to continue investing in the North East, after almost doubling its expected headcount at its customer contact centre during its first two years. The retailer, which is partly owned by Marks & Spencer, made headlines when it signed a 15-year lease on a new contact centre […]
One of the North East’s most high-profile development schemes has secured an international law firm as its first occupier, seven months ahead of practical completion. DAC Beachcroft (DACB) has exchanged contracts to become the very first tenant of Bank House in Newcastle, the first of three new office buildings that will make up Pilgrim Place. The […]
Rachel Burdis, Inward Investment Manager explores the evolution of the office-based financial, professional and business services sector (FPBS), including BPO, shared services and contact centres. North East England is well known for attracting global brands across FPBS. The region’s highly skilled workforce, low cost base, and quality office space, all make the region an attractive […]
BT Group today announced that it will be recruiting over 150 new local jobs as well as beginning a multi-million pound refurbishment of its second contact centre in Newcastle, located at its North Tyneside building. Demonstrating BT’s continued commitment to Newcastle and to the North East, the new and full-time contact centre roles will be recruited by EE, part of BT Group, over the next six months. The current North Tyneside building will undergo a major revamp to modernise it with state-of-the-art technology and […]
Newcastle’s Pilgrim’s Quarter, part of the Pilgrim Street development, is set to become the new home for HM Revenue and Customs (HMRC) in the North East. Part of the Government Hub network, HMRC’s state-of-the-art regional centre will be based at the new development and will accommodate approximately 9,000 staff from HMRC. The Newcastle building will […]
Job opportunities in the North East of England will increase and new hub will provide strong corporate leadership for local staff. Defra has announced a new core hub office in Newcastle upon Tyne, boosting job opportunities and increasing the department’s presence in the North East of England. Newcastle was selected due to its skilled and […]
Winners of the North East Contact Centre Awards 2021 have been revealed in an Awards Ceremony. The region’s contact centre industry has continued to deliver vital services during 2021 in the face of increased demand as the economy bounces back from the pandemic. The Awards honour individuals, teams and organisations who have gone above and […]