“The North East of England was selected by Balfour Beatty as it provided a skilled and flexible workforce and the best supply of buildings in the UK, suitable for the new facility.
We are thrilled with the team we have been able to build here. Their efforts have delivered significant benefits for Balfour Beatty.
Savings achieved in the first year following our move exceeded £15m and headcount has grown beyond initial estimates to around 450 as new Shared Services have been added.”
Construction giant Balfour Beatty relocated from London choosing Quorum Business Park in North Tyneside as the base for a new customer support centre called WorkSmart.
Within a year of opening, it reported a cost saving for the business of £15m.
Now processing 80% of the group’s UK business through transactional and advisory services, the office at Quorum has unified payroll, accounting and supply chain management, improving efficiency and making substantial cost savings for Balfour Beatty.