We are proudly based in the North East of England with our CXHub in Gateshead. We feel lucky to operate in the North East, a region with a fine pedigree when it comes to operating highly successful contact centre operations but equally where the FinTech eco-system is growing at rapid speed.
The people skills and experience in the region are also standout, not only has Dialect recruited individuals with a wealth of experience across both industries we operate but also have a team with a wide range of language skills all based in the region.
For Dialect, the opportunities to support and collaborate with other organizations to support our own business growth have been outstanding, the region really offers a unique support network between businesses, all driven to promote the benefits of the region and what we have to offer.
Dialect Communications
Dialect Communications delivers a world class customer experience solutions for FinTech’s and financial service providers globally across the UK, Europe and USA.
Dialect is a niche BPO providing multilingual and omnichannel customer experience solutions 24/7, 365 days a year developing and designing personalized solutions for clients and their customers. Technology underpins Dialect’s core offering and they pride themselves on their ability to quickly flex whilst continually developing out solutions in line with client needs.
Founded in 2021 by a team of FinTech and customer support enthusiasts keen to deliver stand out customer experiences leveraging the best in class technology and people, they offer a wide range of CX services to fit our customers’ needs where personalization is key. Dialect support all customer interactions through one centralized platform across voice, email, live chat, chatbot and via social media allowing clients to build out a solution that works. They also offer multilingual support in English, French, Spanish, Italian, Arabic, Portuguese and Polish, with other language capabilities evolving with clients’ needs. Their leading multilingual live chat solution MultiLect supports over 75 different languages and able to support interactions with customers from all around the world.