“When we were looking to expand, we looked into a number of different locations and felt that the North East could offer exactly what we wanted. We needed somewhere which could not only support the number of people we plan to employ in terms of office space, parking and great public transport networks, but somewhere that could also provide the skilled people we need – we pride ourselves on attracting the best people, really looking after them and retaining them for the long term. All these things have come together to really help our business to thrive. What we’ve been able to achieve in such a short space of time is fantastic”
ResQ is an outsourced contact centre, specialising in making and receiving calls on behalf of major blue chip clients.
The company acts as an extension of its clients’ own capabilities, working across all industries and sectors to provide both inbound and outbound services including customer service, retention and acquisition.
ResQ was founded 13 years ago in Hull and in 2016 expanded, opening new premises in Seaham, County Durham. Starting with a staff of 12 at the Seaham site, the company grew rapidly and now employs 250 people in the North East.
There are plans for further expansion in the North East, with an aim to have more than 1,000 employees here.