Tag: Contact Centre

Ocado Retail, the world’s largest online grocery retailer, is to continue investing in the North East, after almost doubling its expected headcount at its customer contact centre during its first two years. The retailer, which is partly owned by Marks & Spencer, made headlines when it signed a 15-year lease on a new contact centre […]

Winners of the North East Contact Centre Awards 2021 have been revealed in an Awards Ceremony. The region’s contact centre industry has continued to deliver vital services during 2021 in the face of increased demand as the economy bounces back from the pandemic.  The Awards honour individuals, teams and organisations who have gone above and […]

Entries have now opened for the North East Contact Centre Awards 2018, which looks to recognise and reward the outstanding achievements of superheroes within the industry. The awards, which is now in its 16th year, will celebrate employees who have helped to shape the positive reputation of the industry in the region, as well as […]

Next week, we’re off to showcase the North East as the prime location for shared services and outsourcing firms looking for a UK base.  We’re part of a Northern Powerhouse partnership attending the 17th European Shared Services and Outsourcing Week, a key event in the sector’s international events calendar. The acclaimed three-day event in Manchester’s […]