Tag: FPBS
Rachel Burdis, Inward Investment Manager explores the evolution of the office-based financial, professional and business services sector (FPBS), including BPO, shared services and contact centres. North East England is well known for attracting global brands across FPBS. The region’s highly skilled workforce, low cost base, and quality office space, all make the region an attractive […]
BT Group today announced that it will be recruiting over 150 new local jobs as well as beginning a multi-million pound refurbishment of its second contact centre in Newcastle, located at its North Tyneside building. Demonstrating BT’s continued commitment to Newcastle and to the North East, the new and full-time contact centre roles will be recruited by EE, part of BT Group, over the next six months. The current North Tyneside building will undergo a major revamp to modernise it with state-of-the-art technology and […]
Verisure UK Services Limited has announced that the Quorum Business Park, North Tyneside, is the location of its new UK operating site, with a commitment to create 1,000 jobs. Verisure, has signed an 11-year lease at the 104,000 sq ft The NEON Building, which is currently being adapted to meet its needs. The company, which […]
Inflo, a North East fintech business is set to continue investing in the region after strong international growth, including a deal with Thomson Reuters, saw it record its best year to date. Inflo, based at the Evolve Business Centre in Houghton-le-Spring, has developed a suite of software solutions with the potential to revolutionise the global […]
BGL Group to create 40 digital jobs at Sunderland base BGL Group, a leading digital distributor of insurance and household financial services, is to invest £3m in a new tech hub at its base in Sunderland, it announced today. The investment has been welcomed by MAKE it Sunderland at Sunderland City Council, which has advised […]
Entries have now opened for the North East Contact Centre Awards 2018, which looks to recognise and reward the outstanding achievements of superheroes within the industry. The awards, which is now in its 16th year, will celebrate employees who have helped to shape the positive reputation of the industry in the region, as well as […]
Over 350 leading lights of the North East contact centre industry came together on Friday evening (2 February 2018) to celebrate the achievements of both frontline and support staff that has made North East contact centres the best in the world in 2017. Back for its 15th year and following record entries, the winners and […]
Accenture plans to hire 60 people for its Newcastle operations by the end of its 2017 fiscal year, on Aug. 31, and is currently recruiting for the new roles, which will be based at its offices in the Cobalt Park. The new positions, in the company’s Technology and Consulting workforces, will range from entry-level to […]