Network & Eco-System

Companies moving to the North East can expect a warm welcome from our extensive cluster networks and business support ecosystem.

We have an established network of existing business services companies covering disciplines such as legal, accountancy, financial services and digital. This cluster is keen to work with new businesses locating to the region and there are many opportunities to take advantage of partnerships, business development and support services.

Invest North East England can provide a range of services, including property searches, data on skills and guidance on incentives, as well as making introductions to specialist networks that can offer guidance and links to potential customers, opportunities and research and development support. 

The region offers regular meet-ups across all sub-sectors – including marketing, finance and general networking – from breakfast seminars to all-day conferences. There is also an extensive network of specific support for the financial, professional and business services sector.

The North East Business Incubation Centre,TEDCO, The North East Fund, UMI and Maven provide business support and guidance, finance and incentives to businesses of all sizes.

Contact Centre Partnership was established in 2018 to connect contact centre professionals, encourage collaboration, share best practice and to change career perceptions about working in a contact centre. The group meets regularly to discuss best practice and act as ambassadors for the call centre sector.

The North East Contact Centre Awards, now in its 17th year, celebrates the contribution of the contact centre sector in the region and the role it plays in growing the economy.

The North East is home to an incredible cluster of contact centres– the industry is one of the biggest employers in the region and is really important to the local economy. The North East Contact Centre Awards has a real focus on people – on individuals working in all levels, and last year the judges were blown away with the talent and passion on display. The region has an incredible pool of skilled workers that makes North East Contact Centres amongst the best in the world.Andrew Wilson, Director, The Projects Studio, Organisers of The North East Contact Centre Awards

The Dynamo Service Delivery Centre Cluster supports organisations delivering complex, high-value, technology-intensive services or using innovative technology to deliver services directly to customers. The group helps to establish and grow service delivery centres in the North East. It provides a forum to share best practice, deliver workshops, conduct strategic sector planning and lead on promoting talent attraction and development.

The Dynamo Fintech Cluster Group works to develop a healthy ecosystem that supports the delivery of financial services through technology. It is the only cluster of its kind in the region and helps to facilitate the growth of the fintech market in North East England.